Terms and Conditions yes918 — Platform Guidelines

Welcome to yes918. This Terms and Conditions document is a legally binding agreement between you ("Member" or "User") and yes918 ("Platform", "We"). By registering an account, accessing, or using any part of the yes918 platform — including the website, iOS and Android mobile apps, and all related services — you hereby acknowledge that you have read, understood, and agree to be bound by all terms contained in this document, including Privacy Policy and Responsible Gaming Policy us. If you do not agree with any part of these terms, please discontinue use of our platform immediately.

1 Acceptance of Terms of Use

These Terms and Conditions take effect immediately upon your first use of the yes918 platform, whether via the website or mobile app. Continued use of the platform following the publication of any amendments to these terms will be deemed as acceptance of the revised terms.

Yes918 reserves the right to update or modify these terms at any time without prior notice. It is the member's responsibility to review these terms periodically. The "Last Updated" date displayed at the top of this document indicates when these terms were last revised.

2 Eligibility to Become a Member

To register and use the yes918 platform, you must meet all of the following eligibility requirements without exception:

• Aged 18 years and above at the time of registration. yes918 strictly enforces this age requirement and reserves the right to request proof of age at any time.
• Being legally competent to enter into a binding agreement under the laws of your country of residence.
• Not on an active self-exclusion list or prohibited from participating in wagering activities by any relevant authority.
• Registering and using the platform solely on your own behalf — not on behalf of another individual or entity.
• Not located in a country or territory where the use of online wagering services is specifically prohibited by local law.

3 Registration and Account Management

Each member is only permitted to hold one (1) active account at yes918. Registering more than one account using the same name, phone number, identification card number, IP address, or payment method is strictly prohibited.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name, date of birth, phone number, and a valid email address. yes918 reserves the right to request supporting document verification to confirm the accuracy of the information provided at any time.

You are solely responsible for:

• Keeping your password and yes918 account login details confidential.
• Ensuring no other party accesses your account without authorisation.
• Notifying yes918 immediately if you suspect unauthorised access to your account.
• Update your account information if any changes occur to your personal details.

Yes918 shall not be liable for any losses arising from your failure to comply with the account security responsibilities stated above.

4 Deposits and Payment Methods

Yes918 accepts deposits via multiple local Malaysia payment methods including FPX, Touch 'n Go eWallet, Boost, GrabPay, and bank transfers to all major banks. All transactions are processed in Malaysian Ringgit (MYR).

Mandatory deposit conditions that must be observed:

• Deposits must be made from a payment method registered in the member's own name. Deposits using third-party accounts or cards are not permitted.
• Minimum and maximum deposit limits are set for each payment method and can be reviewed in the Deposit section of the platform.
• Yes918 does not charge any processing fees on deposits. However, your payment service provider may impose their own charges.
• Deposited funds are for betting purposes only and do not accrue interest.
• Yes918 reserves the right to request verification of the source of funds for transactions exceeding certain limits as a compliance measure.

5 Fund Withdrawal and Its Conditions

Yes918 members may submit a withdrawal request at any time, provided all of the following requirements have been fully met:

• KYC verification has been successfully completed with a valid identification document.
• No outstanding bonus wagering requirements at the time of application.
• The withdrawal amount meets the minimum limit set.
• The account is not under suspension or active investigation.

Withdrawals will only be processed to a bank account or digital wallet registered under the same name as the yes918 account holder. yes918 reserves the right to reject withdrawals to third-party accounts without exception.

Withdrawal processing time is between 3 to 5 minutes for most payment methods once the request has been approved. In certain cases requiring additional review, processing may take up to 24 business hours.

6 Bonuses, Promotions and Wagering Requirements

Yes918 offers a variety of bonuses and promotions for new and existing members. Each bonus is subject to specific conditions stated in its respective promotion terms. The general conditions applicable to all bonuses are as follows:

• All bonuses are subject to wagering requirements that must be met before any withdrawal is permitted.
• Bonuses are for the exclusive use of the member who received the offer and are non-transferable.
• Yes918 reserves the right to void any bonus obtained through illegitimate means, including bonus arbitrage or promotion manipulation.
• Only one bonus may be active at a time unless otherwise stated in the promotional terms.
• The validity period of each bonus is stated in each offer — expired bonuses cannot be reactivated.
• Yes918 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Members suspected of abusing the bonus system — including registering multiple accounts to claim bonuses, using automated software or methods to meet wagering requirements, or colluding with other members — will have all associated accounts closed and all balances forfeited.

7 Game and Wagering Rules

All games offered at yes918 use an RNG (Random Number Generator) system that has been certified by recognised independent third-party auditing bodies. This ensures every game outcome is completely random and cannot be manipulated.

General wagering rules that all members must comply with:

• Confirmed bets cannot be cancelled or modified. Members are responsible for ensuring all bet details are correct before final confirmation.
• In the event of a technical disruption during gameplay, yes918 will use server data as the definitive record to determine the outcome.
• Any attempt to exploit software bugs, system vulnerabilities, or game inconsistencies is prohibited and may result in the forfeiture of winnings and account closure.
• The use of any automation software, bots, or third-party tools to assist with wagering is strictly prohibited.
• Live dealer game outcomes are based on real events and are subject to the respective game rules, which can be reviewed in the relevant game section.

In the event of a dispute regarding game outcomes, the server records of yes918 shall be considered conclusive and binding evidence. Decisions made by yes918 management following a thorough investigation are final and non-appealable.

8 Acceptable Member Conduct

All yes918 members are required to conduct themselves in a courteous, respectful, and responsible manner while using the platform. The following behaviours are strictly prohibited and may result in disciplinary action, including account closure:

• Using abusive, offensive, racist, or threatening language in any communication channel, including live chat and the reviews section.
• Sharing, selling or transferring your account to another individual or entity.
• Using your yes918 account for any illegal activities, including money laundering.
• Providing false or misleading personal information during the registration or verification process.
• Spreading misleading or harmful information about yes918 to the public.
• Accessing or attempting to access another person's account without authorisation.

9 Account Suspension and Closure

Yes918 reserves the right to suspend or close any member account at any time, with or without prior notice, for reasons including but not limited to:

• Violation of any provision under these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or other misconduct.
• Failure to complete KYC verification within the stipulated timeframe.
• A withdrawal request submitted by the member themselves.
• Decisions made by law enforcement or relevant authorities.

Members may also close their own accounts at any time by contacting the yes918 customer support team. Any valid remaining balance after applicable deductions will be returned to the member within 5 business days via the original payment method used.

10 Liability Limits and Disclaimer

Yes918 provides the betting platform "as is" and makes no guarantees regarding uninterrupted platform availability. We shall not be liable for:

• Losses or damages arising from betting decisions made by members.
• Service disruptions arising from factors beyond our control, including internet infrastructure failures, natural disasters or actions by authorities.
• Losses caused by unauthorised access to a member's account due to the member's own negligence in safeguarding their account.
• Financial or life decisions made by members based on their experience playing on our platform.

The maximum total liability of yes918 to any member under any circumstance shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

11 Amendments to Terms and Conditions

Yes918 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments involving material changes to member rights or obligations will be communicated via in-account notification or email at least 7 days before taking effect.

Amendments that are administrative in nature, spelling corrections, or clarifications that do not alter members' substantive rights may take effect immediately without notice. Continued use of the yes918 platform after the effective date of any amendment constitutes your acceptance of the revised terms.

If you do not agree with any amendments to these terms, you have the right to close your account and withdraw your remaining balance before the effective date of such amendments.

12 Contact Us Regarding These Terms

If you have any questions, confusion, or concerns regarding these yes918 Terms and Conditions, our customer support team — fluent in Bahasa Malaysia — is available to assist you 24 hours a day, 7 days a week.

You may reach us via:

• Live Chat: Available directly on the yes918 web platform and mobile app — the fastest way to get help.
• Email: [email protected] — for inquiries that require more detailed written clarification.
• FAQ Page: Visit our FAQ page for answers to the most frequently asked questions by yes918 members.

Yes918 operates under applicable laws and regulations, and all disputes that cannot be resolved through customer support channels will be referred to arbitration in accordance with established procedures.